Borrowing a Hotspot
Any Massachusetts resident may borrow a hotspot. Hotspot borrowers must be at least 18 years old and in good standing with the library.
Only one hotspot is allowed per household. Each hotspot will support multiple computers or tablets.
Hotspots cannot be reserved; hotspots loaned on a first-come, first served basis.
Hotspots may be borrowed for 1 week.
Renewals are not permitted. Hotspots must be returned to the library and may not be checked out again for at least a 48-hour period.
Returning a Hotspot
The hotspot, including the AC adapter and case, should be returned to the library service desk in the same good working condition as it was when it was checked out. Please do not place the hotspot in the book drop.
If the hotspot is not returned within 3 days after the due date, service will be turned off and the hotspot will become unusable.
Borrowers will be fined $5.00 per day, up to $25.00.
Hotspot Not Working
Direct T-Mobile technical support for borrowers is provided at: (844) 341-4834.
Or, call the library at: 508-947-9028.
Return non-working hotspots to the main desk. Report the nature of the damage to a staff person.
Damage or Loss
A hotspot that is seriously damaged or lost will incur a $ 75 fee.
Checked-out hotspots are the responsibility of the borrower. Borrowers should not lend hotspots to friends or associates.
Borrowers will adhere to the library’s internet acceptable use policy.
Any attempt to alter the hotspot settings is strictly prohibited and may result in the loss of borrowing privileges.
The hotspot may block access to some websites or internet services. Borrowers should contact the library at 508-947-9028 to request content blocking be turned off.
The Library is not responsible for any files, data or personal information accessed/transmitted using the hotspot.
The Library will have no liability for direct, indirect or consequential damages related to the use of the mobile hotspots, including loss of data, or privacy invasions. Those who use the hotspots do so at their own risk and assume full liability for their actions.
Hotspot users are accessing the internet through the T-Mobile network, not the Library’s network.
Illegal acts involving Library equipment or services may also be subject to prosecution.
This Hotspot Program supports the Massachusetts Board of Library Commissioners’ goal to Advance Equitable Access to Resources by promoting “excellent connectivity and technology infrastructure, training, and support frameworks to equitably meet the needs of library users in Massachusetts” and the Institute of Museum and Library Services’ American Rescue Plan Act Objective 1.1 to advance digital inclusion.